/* zendesk-triage analytics v9.11.0
   Scoped to #analytics-screen plus the admin button on the login screen.
   Reuses the theme tokens defined in index.html. */

/* ── Login screen button ── */
.analytics-btn{width:100%;margin-top:.75rem;padding:10px 20px;background:transparent;border:1.5px solid var(--border-2);border-radius:var(--radius);font-family:var(--font);font-size:14px;font-weight:500;color:var(--text);cursor:pointer;display:flex;align-items:center;justify-content:center;gap:8px;transition:border-color var(--transition),background var(--transition)}
.analytics-btn:hover{border-color:var(--accent);background:var(--accent-dim2)}
.analytics-btn:disabled{opacity:.5;cursor:not-allowed}
.analytics-btn svg{width:15px;height:15px;stroke:currentColor;fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.analytics-hint{font-size:12px;color:var(--text-3);text-align:center;margin-top:6px}
.analytics-btn:focus-visible,.connect-btn:focus-visible{outline:2px solid var(--accent);outline-offset:2px}

/* ── Screen shell ── */
#analytics-screen{display:none;min-height:100vh;flex-direction:column;background:var(--bg)}
#analytics-screen *:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.an-wrap{width:100%;max-width:1480px;margin:0 auto;padding:1.25rem 1.25rem 2.5rem}

/* ── Controls ── */
.an-controls{background:var(--bg-2);border-bottom:1px solid var(--border);padding:.7rem 1.25rem;display:flex;flex-wrap:wrap;align-items:center;gap:.6rem 1.1rem}
@media (min-width:1000px){.an-controls{position:sticky;top:52px;z-index:150}}
.an-presets{display:flex;flex-wrap:wrap;gap:2px;background:var(--bg-3);border:1px solid var(--border);border-radius:var(--radius);padding:2px}
.an-presets button,.an-seg button{background:none;border:none;border-radius:4px;padding:5px 10px;font-family:var(--font);font-size:12px;font-weight:500;color:var(--text-2);cursor:pointer;white-space:nowrap;transition:background var(--transition),color var(--transition)}
.an-presets button:hover,.an-seg button:hover{color:var(--text)}
.an-presets button[aria-pressed="true"],.an-seg button[aria-pressed="true"]{background:var(--bg-2);color:var(--text);box-shadow:0 1px 2px var(--shadow)}
[data-theme="dark"] .an-presets button[aria-pressed="true"],[data-theme="dark"] .an-seg button[aria-pressed="true"]{background:var(--bg-5)}
.an-dates{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--text-3)}
.an-dates input,.an-select{background:var(--bg-3);border:1px solid var(--border-2);border-radius:var(--radius);padding:5px 8px;font-family:var(--font);font-size:12px;color:var(--text);color-scheme:light dark}
[data-theme="light"] .an-dates input{color-scheme:light}
[data-theme="dark"] .an-dates input{color-scheme:dark}
.an-select{max-width:200px;cursor:pointer}
.an-seg{display:flex;gap:2px;background:var(--bg-3);border:1px solid var(--border);border-radius:var(--radius);padding:2px}
.an-brands{position:relative}
.an-brands summary{list-style:none;cursor:pointer;background:var(--bg-3);border:1px solid var(--border-2);border-radius:var(--radius);padding:5px 10px;font-size:12px;color:var(--text);white-space:nowrap}
.an-brands summary::-webkit-details-marker{display:none}
.an-brands summary::after{content:"";display:inline-block;width:6px;height:6px;border-right:1.5px solid var(--text-3);border-bottom:1.5px solid var(--text-3);transform:rotate(45deg) translateY(-2px);margin-left:8px}
.an-brands-pop{position:absolute;top:calc(100% + 6px);left:0;z-index:300;min-width:240px;max-height:320px;overflow:auto;background:var(--bg-2);border:1px solid var(--border-2);border-radius:var(--radius-lg);box-shadow:0 8px 24px var(--shadow);padding:6px}
.an-brands-pop label{display:flex;align-items:center;gap:8px;padding:6px 8px;border-radius:4px;font-size:12px;color:var(--text-2);cursor:pointer}
.an-brands-pop label:hover{background:var(--bg-3);color:var(--text)}
.an-brands-pop input{accent-color:var(--accent)}
#analytics-screen .topbar{gap:.75rem}
#analytics-screen .topbar-right{flex-wrap:nowrap;min-width:0}
#analytics-screen .topbar-right>*{white-space:nowrap;flex-shrink:0}
#analytics-screen .topbar-left{min-width:0}
#analytics-screen .icon-btn:disabled{opacity:.6;cursor:default}

/* ── First load progress ── */
.an-progress{max-width:560px;margin:4rem auto;padding:2rem;background:var(--bg-2);border:1px solid var(--border);border-radius:var(--radius-lg)}
.an-progress h2{font-size:18px;font-weight:500;letter-spacing:-.01em;margin-bottom:.4rem}
.an-progress p{font-size:13px;color:var(--text-2);line-height:1.6}
.an-progress-bar{height:6px;background:var(--bg-4);border-radius:3px;overflow:hidden;margin:1.25rem 0 .6rem}
.an-progress-bar span{display:block;height:100%;width:0;background:var(--accent);border-radius:3px;transition:width .4s ease}
.an-progress-stats{display:flex;justify-content:space-between;gap:1rem;font-family:var(--mono);font-size:12px;color:var(--text-3)}
.an-progress-wait{margin-top:1rem;padding:8px 12px;background:var(--amber-dim);border-radius:var(--radius);font-size:12px;color:var(--amber);display:none}
.an-progress .an-progress-note{margin-top:1rem;font-size:12px;color:var(--text-3)}
.an-error{max-width:640px;margin:1rem auto;padding:12px 16px;background:var(--red-dim);border:1px solid rgba(192,40,42,.3);border-radius:var(--radius);font-size:13px;color:var(--red);line-height:1.5;display:none}

/* ── KPI band: one instrument strip, divided by hairlines ── */
.an-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));background:var(--bg-2);border:1px solid var(--border);border-radius:var(--radius-lg);margin-bottom:1rem}
.an-kpi{padding:1rem 1.1rem 1.05rem;border-left:1px solid var(--border);min-width:0}
.an-kpi:first-child{border-left:none}
.an-kpi-label{font-size:12px;font-weight:500;color:var(--text-2);margin-bottom:.35rem;display:flex;align-items:center;gap:6px}
.an-kpi-label i{width:8px;height:8px;border-radius:2px;flex-shrink:0}
.an-kpi-value{font-family:var(--mono);font-size:30px;font-weight:500;letter-spacing:-.03em;line-height:1.1;color:var(--text)}
.an-kpi-value small{font-size:14px;color:var(--text-3);margin-left:2px;letter-spacing:0}
.an-kpi-sub{font-size:12px;color:var(--text-3);margin-top:.35rem;line-height:1.45}
.an-kpi-delta{margin-top:.55rem;font-size:11px;color:var(--text-3);line-height:1.6}
.an-delta{display:inline-block;white-space:nowrap;margin-right:2px;font-family:var(--mono);font-size:11px;padding:1px 7px;border-radius:10px;background:var(--bg-4);color:var(--text-2)}
.an-delta.good{background:var(--green-dim);color:var(--green)}
.an-delta.bad{background:var(--red-dim);color:var(--red)}

/* ── Panel grid ── */
.an-grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:1rem}
.an-panel{background:var(--bg-2);border:1px solid var(--border);border-radius:var(--radius-lg);padding:1rem 1.1rem 1.1rem;min-width:0;display:flex;flex-direction:column}
.an-span-3{grid-column:span 3}.an-span-4{grid-column:span 4}.an-span-5{grid-column:span 5}.an-span-6{grid-column:span 6}.an-span-7{grid-column:span 7}.an-span-8{grid-column:span 8}.an-span-12{grid-column:span 12}
.an-panel-head{display:flex;align-items:flex-start;justify-content:space-between;gap:.75rem;margin-bottom:.85rem}
.an-panel-head h3{font-size:14px;font-weight:600;color:var(--text);letter-spacing:-.005em}
.an-panel-head p{font-size:12px;color:var(--text-3);margin-top:2px}
.an-chart{position:relative;height:270px;flex:1 0 auto}
.an-chart.tall{height:320px}
.an-empty{display:none;position:absolute;inset:0;align-items:center;justify-content:center;text-align:center;font-size:12px;color:var(--text-3);padding:1rem}
.an-chart.is-empty canvas{visibility:hidden}
.an-chart.is-empty .an-empty{display:flex}

/* Doughnut panels: chart above, legend with counts below */
.an-donut{position:relative;height:190px;flex:none}
.an-legend{list-style:none;margin-top:.8rem;display:flex;flex-direction:column;gap:2px}
.an-legend li button{width:100%;display:grid;grid-template-columns:10px minmax(0,1fr) auto 44px;align-items:center;gap:8px;padding:4px 6px;background:none;border:none;border-radius:4px;font-family:var(--font);font-size:12px;color:var(--text-2);cursor:pointer;text-align:left}
.an-legend li button:hover{background:var(--bg-3);color:var(--text)}
.an-legend li button[aria-pressed="false"]{opacity:.4}
.an-legend li button[aria-pressed="false"] .an-legend-name{text-decoration:line-through}
.an-legend i{width:10px;height:10px;border-radius:3px}
.an-legend-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.an-legend-count{font-family:var(--mono);color:var(--text)}
.an-legend-pct{font-family:var(--mono);color:var(--text-3);text-align:right}

/* Agent table */
.an-table-wrap{overflow-x:auto;margin:0 -1.1rem;padding:0 1.1rem}
.an-table{width:100%;border-collapse:collapse;font-size:12px;min-width:760px}
.an-table th{text-align:right;font-weight:500;color:var(--text-3);padding:0 8px 8px;border-bottom:1px solid var(--border);white-space:nowrap}
.an-table th:first-child,.an-table td:first-child{text-align:left;padding-left:0}
.an-table th button{background:none;border:none;font:inherit;color:inherit;cursor:pointer;padding:2px 0}
.an-table th button:hover,.an-table th button[aria-sort]{color:var(--text)}
.an-table th button[aria-sort="descending"]::after{content:" \2193"}
.an-table th button[aria-sort="ascending"]::after{content:" \2191"}
.an-table td{padding:7px 8px;border-bottom:1px solid var(--border);text-align:right;font-family:var(--mono);color:var(--text-2);white-space:nowrap}
.an-table tbody tr{cursor:pointer}
.an-table tbody tr:hover td{background:var(--bg-3)}
.an-table tbody tr.is-selected td{background:var(--accent-dim2)}
.an-agent{display:flex;align-items:center;gap:8px;font-family:var(--font);color:var(--text);font-weight:500}
.an-avatar{width:24px;height:24px;border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:600;color:#fff;overflow:hidden}
.an-avatar img{width:100%;height:100%;object-fit:cover}
.an-solved-cell{display:flex;align-items:center;justify-content:flex-end;gap:8px}
.an-solved-bar{width:64px;height:6px;background:var(--bg-4);border-radius:3px;overflow:hidden}
.an-solved-bar span{display:block;height:100%;border-radius:3px}
.an-table .muted{color:var(--text-3)}
.an-link-btn{background:var(--bg-3);border:1px solid var(--border-2);border-radius:var(--radius);padding:4px 10px;font-family:var(--font);font-size:11px;color:var(--text-2);cursor:pointer;white-space:nowrap}
.an-link-btn:hover{color:var(--text);background:var(--bg-4)}

/* Heatmap */
.an-heat{display:grid;grid-template-columns:34px repeat(24,minmax(0,1fr));gap:3px;align-items:center}
.an-heat-day{font-size:11px;color:var(--text-3)}
.an-heat-cell{aspect-ratio:1/1;border-radius:3px;background:var(--bg-3);min-height:12px}
.an-heat-hours{display:grid;grid-template-columns:34px repeat(24,minmax(0,1fr));gap:3px;margin-top:6px;font-family:var(--mono);font-size:10px;color:var(--text-3)}
.an-heat-scale{display:flex;align-items:center;gap:6px;margin-top:12px;font-size:11px;color:var(--text-3)}
.an-heat-scale span{display:inline-block;width:14px;height:10px;border-radius:2px}
.an-heat-peak{font-size:12px;color:var(--text-2);margin-top:10px}
.an-heat-peak strong{color:var(--text);font-weight:600}

.an-footnote{margin-top:1.25rem;font-size:12px;color:var(--text-3);line-height:1.65;max-width:900px}
.an-footnote button{background:none;border:none;padding:0;font:inherit;color:var(--blue);cursor:pointer;text-decoration:underline}

/* ── Queue topbar: Analytics button (shown to admins only) ── */
#queue-analytics-btn[hidden]{display:none}

/* ── Excel export ── */
.an-export-btn{display:inline-flex;align-items:center;gap:6px;background:var(--accent-dim);border:1px solid rgba(108,184,50,.45);border-radius:var(--radius);padding:5px 11px;font-family:var(--font);font-size:12px;font-weight:500;color:var(--text);cursor:pointer;white-space:nowrap;transition:background var(--transition)}
.an-export-btn:hover{background:rgba(108,184,50,.26);color:var(--text)}
.an-export-btn:focus-visible,.an-x-primary:focus-visible,.an-x-secondary:focus-visible,.an-x-close:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
#analytics-screen .an-export-btn svg{width:13px;height:13px;stroke:var(--accent);fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.an-export-btn.an-busy .an-export-label{font-family:var(--mono);font-variant-numeric:tabular-nums}
.an-export-top .an-export-label{min-width:2.6em;text-align:left}
.an-export-btn.an-busy svg{animation:an-nudge 1.4s ease-in-out infinite}
.an-export-bar{display:none}
@keyframes an-nudge{0%,100%{transform:translateY(-1px)}50%{transform:translateY(2px)}}

.an-dialog{width:min(520px,calc(100vw - 2rem));max-height:calc(100vh - 2rem);overflow:auto;margin:auto;padding:1.5rem 1.6rem 1.35rem;background:var(--bg-2);color:var(--text);border:1px solid var(--border-2);border-radius:var(--radius-lg);box-shadow:0 24px 60px rgba(0,0,0,.35);font-family:var(--font)}
.an-dialog::backdrop{background:rgba(0,0,0,.55)}
.an-x-head{display:flex;align-items:flex-start;justify-content:space-between;gap:1rem;margin-bottom:.35rem}
.an-x-head h2{font-size:17px;font-weight:500;letter-spacing:-.01em}
.an-x-close{background:none;border:none;border-radius:var(--radius);padding:4px;margin:-4px -6px 0 0;color:var(--text-3);cursor:pointer;line-height:0}
.an-x-close:hover{color:var(--text);background:var(--bg-4)}
.an-x-close svg{width:16px;height:16px;stroke:currentColor;fill:none;stroke-width:2;stroke-linecap:round}
.an-x-lead{font-size:13px;color:var(--text-2);line-height:1.55;margin-bottom:1.1rem}
.an-x-group{border:none;margin:0 0 1rem;padding:0}
.an-x-group legend{font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--text-3);margin-bottom:.45rem}
.an-x-opt{display:flex;gap:10px;align-items:flex-start;padding:9px 11px;margin-bottom:6px;background:var(--bg-3);border:1px solid var(--border);border-radius:var(--radius);cursor:pointer;transition:border-color var(--transition)}
.an-x-opt[hidden]{display:none}
.an-x-opt:hover{border-color:var(--border-2)}
.an-x-opt:has(input:checked){border-color:rgba(108,184,50,.55)}
.an-x-opt input{margin-top:2px;accent-color:var(--accent);flex-shrink:0}
.an-x-opt span{display:flex;flex-direction:column;gap:2px;min-width:0}
.an-x-opt b{font-size:13px;font-weight:500}
.an-x-opt small{font-size:12px;color:var(--text-3);line-height:1.45}
.an-x-opt.an-x-off{opacity:.45;cursor:default}
.an-x-estimate{font-size:12px;color:var(--text-2);line-height:1.6;min-height:2.6em;margin:.25rem 0 0}
.an-x-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:1.1rem}
.an-x-actions[hidden]{display:none}
.an-x-primary,.an-x-secondary{border-radius:var(--radius);padding:8px 16px;font-family:var(--font);font-size:13px;font-weight:500;cursor:pointer;white-space:nowrap}
.an-x-primary{background:var(--accent);border:1px solid var(--accent);color:#fff}
.an-x-primary:hover{opacity:.9}
.an-x-secondary{background:var(--bg-3);border:1px solid var(--border-2);color:var(--text-2)}
.an-x-secondary:hover{background:var(--bg-4);color:var(--text)}
.an-x-secondary:disabled{opacity:.4;cursor:not-allowed}
.an-x-phase{font-size:15px;font-weight:500;margin-top:.4rem}
.an-x-detail{font-size:12px;color:var(--text-3);line-height:1.55;margin-top:.25rem;overflow-wrap:anywhere}
#an-x-run .an-progress-bar{margin-top:1rem}
#an-x-run .an-error{margin:1rem 0 0;max-width:none}
.an-x-note{font-size:12px;color:var(--text-3);line-height:1.55;margin-top:1rem}
.an-x-note[hidden]{display:none}

/* ── Responsive ── */
@media (max-width:1180px){
  .an-kpis{grid-template-columns:repeat(3,minmax(0,1fr))}
  .an-kpi:nth-child(4){border-left:none}
  .an-kpi:nth-child(n+4){border-top:1px solid var(--border)}
  .an-span-3{grid-column:span 6}.an-span-4,.an-span-5,.an-span-7,.an-span-8{grid-column:span 12}
}
@media (max-width:960px){
  #analytics-screen .subdomain-chip,#analytics-screen .topbar-sep{display:none}
}
@media (max-width:720px){
  #analytics-screen .an-export-top{display:none}
  .an-export-bar{display:inline-flex}
  .an-wrap{padding:1rem .75rem 2rem}
  .an-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
  .an-kpi:nth-child(n){border-left:1px solid var(--border);border-top:1px solid var(--border)}
  .an-kpi:nth-child(odd){border-left:none}
  .an-kpi:nth-child(-n+2){border-top:none}
  .an-kpi-value{font-size:24px}
  .an-span-3,.an-span-6{grid-column:span 12}
  #analytics-screen .topbar{padding:0 .75rem}
  #analytics-screen .subdomain-chip,#analytics-screen .topbar-sep,#analytics-screen .an-hide-sm,#analytics-screen .an-btn-label{display:none}
  #analytics-screen .disconnect-btn{white-space:nowrap}
}
@media (prefers-reduced-motion:reduce){
  .an-progress-bar span{transition:none}
  .an-export-btn.an-busy svg{animation:none}
}