SLAs Breached today
—
Agent Replies today
—
Customer Replies today
—
Tickets Raised today
—
Tickets Closed today
—
SLA Breached
—
Critical
—
Showing
—
On Hold
—
Oldest (biz hrs)
—
Connecting…
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| Social Media Triage | |
| 🔴 Red Alert | 70–100 |
| 🟡 Needs Help | 30–69 |
| ✓ No Action | 1–15 |
| SLA Thresholds (business hrs) | |
| New | — |
| Open | — |
| On-hold | — |
| Pending | — |
| Scoring Weights | |
| SLA Breach | — |
| Status: New | — |
| Priority: Urgent | — |
| Priority: High | — |
| Urgency keyword | — |
| No agent reply | — |
| Linked ticket (each) | — |
| Age (per business hr) | — |
| Age cap | — |
| Org Tier 1 bonus | — |
| Org Tier 2 bonus | — |
| Org Tier 3 bonus | — |
| Dashboard | |
| Auto-refresh | — |
Live values loaded from settings.txt. Edit that file and refresh to update.
| 🔴 Red Alert | 70–100 |
| 🟡 Needs Help | 30–69 |
| ✓ No Action | 1–15 |
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