SLA Breached
—
Critical
—
Showing
—
On Hold
—
Oldest (biz hrs)
—
Connecting…
Enter your Zendesk credentials to begin AI-powered ticket prioritisation.
| Social Media Triage | |
| 🔴 Red Alert | 70–100 |
| 🟡 Needs Help | 30–69 |
| ✓ No Action | 1–15 |
| SLA Thresholds (business hrs) | |
| New | — |
| Open | — |
| On-hold | — |
| Pending | — |
| Scoring Weights | |
| SLA Breach | — |
| Status: New | — |
| Priority: Urgent | — |
| Priority: High | — |
| Urgency keyword | — |
| No agent reply | — |
| Linked ticket (each) | — |
| Age (per business hr) | — |
| Age cap | — |
| Org Tier 1 bonus | — |
| Org Tier 2 bonus | — |
| Org Tier 3 bonus | — |
| Dashboard | |
| Auto-refresh | — |
Live values loaded from settings.txt. Edit that file and refresh to update.
| 🔴 Red Alert | 70–100 |
| 🟡 Needs Help | 30–69 |
| ✓ No Action | 1–15 |
Click "Ask Claude" on a comment, or "Analyse All", to assign these scores. Edit criteria in app.js.
Enter your Meta Page Access Token to load recent comments from your Instagram Business and Facebook Page accounts. Credentials are stored only in this browser tab's session storage and are cleared when the tab is closed.
No comments found.
Try loading again or check your access token.